Delivery Options
Shipping prices:
Orders over £100 – Free Worldwide*
UK Shipping – £1.99
EU Shipping – £3.99
WorldWide* Shipping – £5.99
DHL Express – Contact for prices
We can deliver to: Albania, Andorra, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Isle of Man, Israel, Italy, Jersey, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Mongolia, Montenegro, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Qatar, Republic of Ireland, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom (UK), USA, and the Vatican.
We can also offer a DHL Express courier service to any country in the world, please do email us for a quote.
Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched – this email contains the tracking number so you can track it online right to your door.
- All items are shipped from within the UK.
- Orders will be dispatched within 1 working day of payment receipt.
- Postage is free for orders over £100. The UK shipping is done through Royal Mail Special Delivery guaranteed next business day. (Insurance and tracking included)
- International orders via International Tracked and Signed. Delivery is generally between 5 – 10 business days, however, this depends on your country. (Insurance and tracking included)
- For smaller orders, we use standard Royal Mail shipping.
- Customs fees may be charged by your country for orders outside the EU.
- Business days exclude Saturday, Sundays and Bank holidays.
- If you do not receive your item within the specified period, please do contact us.
Missed deliveries (UK orders only)
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office. Due to security reasons, all items sent by our ‘Special’ delivery method require a signature.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to resend the item or if you wish to cancel the order. Please note that for items that were undelivered as a result of the customer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.
Late deliveries or dispatch
Although we are able to ship almost every order within the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however, this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time took off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
Delivery to business addresses
We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for the delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.
