1 – Initial introduction
1.1 By making a purchase with us, you are agreeing to the following terms and conditions.
1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with VintageTimeWatches.
1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on our website. The publish date is stated at the bottom of this document.
2 – Payment
2.1 Payment is taken from your card at approximately 2 am in the morning on the day following the time it is purchased, when all of our processing is performed. If you wish to cancel an order after this, simply let us know and we will refund the amount in full. Please see Returns Policy
2.2 Payment is only taken when your goods are ready for despatch. However, when using PayPal to pay your payment may be instant and therefore unable to be delayed until the time of despatch. If an item is cancelled before it is despatched and it has been charged it will be refunded.
3 – The contract of sale
3.1 On occasion, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price.
3.2 We reserve the right to cancel any order at any time prior to delivery, for any reason – No contract of sales exists until your order is verified by our automated algorithms or by a member of staff. Our initial order status, ‘Processing’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from ‘Processing’ to ‘Declined’ should our order become unacceptable for any reason.
3.3 The contract made between us through any transaction is governed by the laws of England, using only the English language.
VintageTimeWatches Ltd (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act) and the GDPR, the data controller is VintageTimeWatches Ltd, Po Box 72729, Wimbledon, London SW20 2EY, United Kingdom.
FAIR PROCESSING NOTICE
We may, with your expressed consent, share your personal data with GDPR Certified Third Party Data Processors as part of our customised marketing strategy. Your personal data will not be hosted by such Third Party Data Processors and any data that is processed will be fully encrypted in compliance with the GDPR.
Your personal data may also be used in order to inform you of promotions, new arrivals and updates via email that we feel are relevant to you and any products you have purchased, sold or serviced, where you have given us consent to do so. Your data will be hosted and processed with MailChimp, a GDPR Certified Third Party Data Processor, in order to be able to provide you with this information.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights please, please contact us using the contact details provided.
You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.
INFORMATION WE MAY COLLECT FROM YOU
Further to the above, we may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.vintagetimewatches.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services, for example: name, address, date of birth, address, contact details and any other information required to purchase an item. We may also ask you for information when you enter a competition or promotion sponsored by VintageTimeWatches Ltd, and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Device identifiers such as your IP address.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer or other such devices, including where available your IP address, operating system and browser type, for fraud prevention means, system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing outside the EEA.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. In the case of product enquiries, your e-mail address, including details of the watch you selected, will be stored so that we can return a written quote by e-mail or send offers on similar watches or other offers that might be relevant to you. For instance, we may contact you with price and availability information on watches that we have in stock.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service when you choose to do so.
- To notify you about changes to our service.
- To conduct market research.
- To run competitions, promotions and events.
Unless you tell us otherwise, we may also use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by e-mail.
If you do not want us to use your data in this way, please either email [email protected] or click on the unsubscribe link, which is displayed at the end of e-mail correspondence.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 men aged under 20 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men in SW19). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
COMMUNICATIONS BETWEEN US
We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by clicking on the unsubscribe link, which is displayed at the end of e-mail correspondence. You can also exercise the right at any time by contacting us at [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
SUBJECT ACCESS REQUEST
You have the right to access any information we hold about you. Your right of access can be exercised in accordance with the Data Protection Act 1998 and GDPR. Any access request for your own personal information will be provided free of charge.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookie – VintageTimeWatches Session
Name – VintageTimeWatches
Purpose – This cookie is essential for our site to enable us to:
- Estimate our audience size and usage pattern.
- Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
- Recognise you when you return to our site.
We store a session number within the cookie. No customer identifiable information will be stored within the cookie.
Except for essential cookies, all cookies will expire after a period of 7 days.
5 – Security
5.1 Your IP is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address, then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
6 – Delivery
6.1 The delivery estimate for each item is stated on the product details screen. Our UK next day delivery rate is almost always over 99.5%. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. In these cases, you will be notified by email. Should this happen, you have the right to either continue with the order or cancel it.
6.2 If there are any problems with the delivery itself or the delivery timescale, we may also offer you some form of compensation for the delay. This is generally in the form of a postage refund. If the postage was free, we may offer you a discount voucher for your next purchase. Please note that it must first be confirmed with the delivery service to see if a delivery was late before any such action can be taken.
6.3 Lost deliveries. VintageTimeWatches use the Royal Mail (Unless otherwise organised) for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive within the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered.
You may also contact the delivery service yourself with the tracking number supplied to you in your dispatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows: Royal Mail Special Delivery and Royal Mail International Signed and Tracked – Royal Mail will only confirm that a parcel is lost after 15 days for domestic and 21 days for international.
VintageTimeWatches cannot refund orders or send a replacement until it has been confirmed that the parcel is actually lost. This is because, in almost every case of a delayed parcel, the item will be delivered within the above timescales.
6.4 In the case of a parcel being signed for and a delivery confirmation being available on the courier’s website if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will, in turn, contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
6.5 Most orders shipped by VintageTimeWatches requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office/delivery depot.
6.6 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail considers an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address or to obtain the delivered parcel from the signatories.
6.7 If an item is returned to us undelivered because it was not collected or received by the recipient, we offer to re-despatch your order one time at no extra charge. If it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. If a delivery is failed, it is the customer’s responsibility to contact the local sorting office to organise a redelivery or collection.
6.8 When receiving your order, you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
7 – Prices
7.1 Our prices change daily. Generally, we may also update prices during working hours.
7.2 All our suppliers generally have price increases throughout the years, due to increases in costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.
7.3 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
8 – Returns and the cooling off period
8.1 Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
8.2 Refunds are processed as promptly as possible. Returns volume is unpredictable during seasonal periods – most refunds are processed on the day of receipt, but please allow up to a maximum 14 days for the refund to be complete.
8.3 Items which have been worn are not eligible under this refund policy. You may try a product on, but not wear it to be eligible for a refund.
8.4 You should refer to our up to date returns policy at VintageTimeWatches Returns Policy
8.5 If a visual defect is found with the item(s) on arrival (out of the box), you must notify us within 48 hours.
8.6 Certain watches require adjustment to ensure a good fit. This will be the responsibility of the customer as we clearly state the sizes in each advert. No extras are provided, unfortunately.
9 – Copyright
9.1 All text and images on this website remain either the copyright of VintageTimeWatches or the copyright of the watch manufacturer. Usage of any of this material is prohibited unless authorised by the copyright holder. VintageTimeWatches is authorised to use all images that are used on this website.
9.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
10 – Risk and title change
10.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.